Policies

Let’s Clear The Air

SALON/SPA POLICIES

appointments
Our Lovely Ambassadors are available to assist in reserving your appointment or you can reserve 24 hours a day online. We recommend that you book your next appointment prior to leaving the salon to ensure that the best day and time is available for your next visit.

salon environment
Please respect that other guests may need their time to be in the moment and relax. Please silence your cell phones during your visit or keep your calls to a minimum. We ask you to consider the fact that a busy salon, along with sharp implements and hot styling tools, may make for a dangerous environment for young children. No matter how careful we are, accidents can happen. Only those receiving services may be present in the service areas. When bringing young children to the salon, please provide supervision in the form of another adult or older child.

method of payment
We accept cash, check, Lovely or Aveda gift cards, or credit card (Visa, MasterCard and Discover).

cancellations and late arrivals

We value you, our honored guests.

After much consideration we have concluded that a 24-hour notice of a cancellation is the fairest for everyone.  We have researched and invested in several ways to remind our guests of their upcoming appointments.

We request that if you must change your appointment, to call us right away so we may find a better time for you, so we may offer the time to another guest on or waiting list.

Frequent forgetters will need to call on the day that they become available, to inquire about same day walk in availability or we may ask for a credit/debit card to hold the reservation.

A credit or debit card is required for booking online and all appointments lasting more than one hour.  No charges will be made to the card unless the change of appointment time or cancellation is within the 24-hour period.

If the service you’re scheduling is more than an hour long, a deposit will be made on the reserved service and put toward the balance of the service at the time services are rendered.

Thank you for understanding the nature of appointment based business’- who aren’t a business if we aren’t providing services to our guests.

In consideration for other guests, we regret that late arrivals (over 15 minutes) may or may not be accommodated. If you would like to cancel your appointment, we ask for a 24-hour notice in order to allow time for other guests to schedule.

refunds
Because of our thorough consultation process, there are no refunds of services. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

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BRIDAL SERVICE POLICIES

reservations
In order to accommodate all requested reservations, it is important that arrangements are confirmed with our bridal party coordinator three to six months prior to your event. We will work to meet all of your needs to the best of our ability. Keep in mind that many guests do pre-reserve their appointments and any changes within 30 days are not guaranteed based upon availability.

payment
All services are held with a credit card that will only be charged in the event that one or more of your guests cancel/no-show their service(s) within 72 hours of your event. All other balances are due the day of your wedding.

accommodations and on-location services
We strive to create a relaxing environment at Lovely Salon and Spa and have a designated area for our brides and their bridal parties. We offer a picturesque outdoor garden for relaxation and photographs for the whole bridal party.

Would you like on-location bride and attendant services? Are you having a bachelorette party? Lovely Pure-fessionals™ are here to help. We offer on-location hair and makeup services and can accommodate your party by providing talented Pure-fessional™ designers for your beauty needs.

Price variation depends on designer experience. Please call us with any questions regarding service pricing.

 

GIFT CARD POLICIES

  • Gift cards cannot be returned for cash, non-transferable and non-refundable.
  • We are not responsible for lost or stolen gift cards.
  • Unauthorized resale, modification or trade of gift card is prohibited.
  • Purchase, use or acceptance of this gift card constitutes acceptance of these terms.
  • As a courtesy to our staff, we ask for 24-hours notice on all appointment scheduling changes.